Frequently Asked Questions
Everything you need to know about shopping, delivery, and payments with us.
About Our Store
Yes. International groceries are one of our specialties. We source authentic products from countries around the world, making it easier for customers to enjoy the flavors they love without travelling abroad.
Absolutely. We offer a wide variety of Asian ingredients including noodles, sauces, seasonings, snacks, beverages, frozen products, and cooking essentials from several Asian countries.
Yes. We carry a full range of Nigerian staples including flour varieties, spices, condiments, beverages, and everyday pantry essentials.
Our stores receive deliveries regularly throughout the week. If an item is temporarily unavailable, our team can advise when it is expected back in stock.
Ordering
Most orders are processed and dispatched the same day. Orders placed after 6:00 PM will normally be processed and dispatched on the following business day.
To ensure faster processing and order accuracy, all customer orders are placed through our website. Our customer service team is always available to assist if you need help placing an order.
Where available, customers may select a preferred delivery window during checkout.
Delivery
Yes. Someone should be available at the delivery address to receive the order.
Our delivery partners can usually wait approximately 5–8 minutes upon arrival. If no one is available, the order may be returned to the store.
Returns & Refunds
For health and safety reasons, we cannot accept returns on:
- Fresh fruits
- Fresh vegetables
- Fresh meat
- Seafood
- Dairy products
- Frozen foods
- Perishable goods
- Opened food products
- Items damaged through customer misuse
Approved refunds are processed after inspection. Any applicable delivery, return, or restocking charges will be deducted where necessary.
Payments
No. We do not offer Cash on Delivery (COD) or Payment on Delivery. All orders must be paid for in full through our secure online checkout before they are processed and dispatched. This helps us ensure faster order processing, accurate fulfillment, and a seamless shopping experience for all customers.
Business & Loyalty
Absolutely. We welcome wholesale and bulk purchase enquiries. Please contact our sales team for pricing and availability.
Yes. Customers may participate in selected promotional campaigns and loyalty rewards. Watch our website and social media channels for the latest offers.